ngame11 is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have over your own data.
Six core commitments that shape how we handle your personal information every day.
All personal and financial data is stored using 256-bit AES encryption. Your information is never held in plain text on our servers.
ngame11 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Full stop.
You have the right to access, correct, port, restrict processing of, and request deletion of your personal data held by ngame11 at any time.
We retain personal data only for as long as is necessary for the purposes it was collected, or as required by applicable law and regulation.
Cookies are used solely to operate the platform and improve your experience. We do not use tracking cookies to build advertising profiles on you.
In the unlikely event of a data breach affecting your information, ngame11 will notify you promptly and clearly, in line with applicable data protection standards.
This Privacy Policy ("Policy") describes how ngame11 ("the Company", "we", "us", "our"), operator of the online gaming platform at ngame11.cam, collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use any part of the ngame11 platform — including account registration, deposits and withdrawals, gameplay, promotions, and customer support interactions.
ngame11 is committed to handling your personal data responsibly, transparently, and in accordance with applicable international data protection principles. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions, which govern your use of the platform. If you have questions about how we handle your data, please contact us using the details in Section 14.
Malaysian Players: ngame11 processes data in accordance with internationally recognised data protection standards. If you are based in Malaysia, you are encouraged to familiarise yourself with the Personal Data Protection Act 2010 (PDPA) as it applies to the services you receive from Malaysian-registered entities. ngame11 aims to align its data practices with PDPA principles to the extent practicable given its international operating structure.
For the purposes of this Policy, the following terms carry the meanings set out below:
3.1 We collect the following categories of personal data, depending on how you interact with the ngame11 platform:
When you register an account, we collect: full legal name, date of birth, country and city of residence, email address, and account credentials. This is necessary to create and maintain your account, verify your identity, and comply with legal obligations.
For withdrawal processing and regulatory compliance, we may require government-issued identification (e.g., MyKad, passport), proof of residential address (e.g., utility bill, bank statement dated within 3 months), and in some cases, a selfie or live verification check.
We record all deposit and withdrawal transactions, including payment method details (e-wallet account references, bank account last digits, cryptocurrency wallet addresses), amounts in MYR or cryptocurrency equivalent, and transaction timestamps. We do not store complete credit or debit card numbers on our servers.
We maintain records of your game sessions, bet histories, win/loss records, and bonus claims for account management, fraud prevention, and responsible gambling monitoring purposes.
We automatically collect IP address, device type and operating system, browser type and version, session duration and navigation patterns, and geolocation (country level) when you access the platform.
When you contact our support team via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory purposes.
3.2 We collect only the minimum data necessary for the purposes described in this Policy. We do not collect sensitive categories of data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless specifically required for identity verification purposes and with your explicit consent.
The following table summarises the primary purposes for which ngame11 processes your personal data:
| Purpose | Data Categories Used | Retention |
|---|---|---|
| Account creation and management | Registration data, device data | Duration of account + 5 years |
| Identity verification (KYC) | KYC documents, registration data | 5 years post-account closure |
| Processing deposits and withdrawals | Financial data, KYC data | 7 years (financial records) |
| Fraud prevention and security monitoring | All categories | Up to 7 years |
| Responsible gambling monitoring | Gameplay data, transaction data | Duration of account + 2 years |
| Customer support and dispute resolution | Communications data, account data | 3 years from interaction |
| Marketing communications (where consented) | Email address, preference data | Until consent withdrawn |
| Platform analytics and improvement | Device data, gameplay data (aggregated) | 24 months rolling |
4.1 ngame11 does not use automated decision-making that produces legal or similarly significant effects on Players without human review, except where necessary for real-time fraud prevention. Where automated decisions affect your account, you have the right to request human review of such decisions.
4.2 If you have opted in to receive marketing communications, we may send you information about promotions, new games, and seasonal offers relevant to your preferences — for example, Chinese New Year festive promotions, EPL season bonus offers, or Liga Super Malaysia special markets. You may withdraw this consent at any time by contacting support or updating your account preferences.
ngame11 processes your personal data under the following legal bases:
6.1 ngame11 does not sell, rent, or commercially share your personal data with third parties. We share data only in the limited circumstances set out below, and only to the extent necessary:
6.2 All third-party Data Processors engaged by ngame11 are bound by contractual data processing agreements that require them to maintain appropriate security standards and use your data only for the specified purpose.
No data sales: ngame11 has never sold and will never sell player personal data to advertisers, data brokers, or any other commercial third parties. If this policy were to change, registered players would be given explicit advance notice and an opt-out right before any such change took effect.
7.1 We retain personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal and regulatory obligations. The retention schedule in Section 4 provides category-level guidance on typical retention periods.
7.2 Financial and KYC records are retained for a minimum of five to seven years after the relevant transaction or account closure, as is standard for anti-money laundering compliance purposes across international jurisdictions.
7.3 Where you request account closure, your personal data will not be deleted immediately. A retention period will apply to satisfy legal obligations. After the applicable retention period expires, your data will be securely deleted or anonymised such that it can no longer be linked to you as an individual.
7.4 Marketing preference data and non-essential cookie data are deleted promptly upon withdrawal of consent or, where consent is not re-confirmed, within 24 months of inactivity.
8.1 ngame11 implements a layered technical and organisational security framework to protect your personal data from unauthorised access, loss, or misuse. Key measures include:
8.2 Whilst we take robust precautions, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable legal requirements without undue delay.
8.3 Players are equally responsible for the security of their own accounts. You should use a strong, unique password, enable 2FA, and contact us immediately if you suspect any unauthorised access to your account. Our support team is available 24/7 via live chat.
9.1 ngame11 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. We use the following categories:
9.2 ngame11 does not use third-party advertising cookies or cross-site tracking cookies to build advertising profiles about you or share your browsing behaviour with advertisers.
9.3 You can manage or disable non-essential cookies through your browser settings. Note that disabling functional cookies may affect your experience on the platform.
10.1 As an internationally licensed platform serving players including those in Malaysia, some of your personal data may be transferred to and processed in countries other than your country of residence. These transfers are necessary for the operation of the platform, including payment processing, fraud screening, and game delivery.
10.2 Where data is transferred internationally, ngame11 ensures that appropriate safeguards are in place — including contractual data transfer agreements based on internationally recognised standard clauses — to ensure that your data receives a level of protection comparable to that described in this Policy.
11.1 You have the following rights in relation to your personal data held by ngame11. To exercise any of these rights, please contact us via live chat or email at [email protected]. We will respond within a reasonable timeframe and, in any event, within 30 days of receiving your request.
Request a copy of the personal data we hold about you, including the categories, purposes of processing, and any third parties with whom it has been shared.
Request correction of inaccurate or incomplete personal data. You may update most account details directly through your account settings.
Request deletion of your personal data where there is no compelling lawful reason for its continued retention. Note that legal and regulatory retention obligations may prevent full erasure in all cases.
Request that we limit processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold.
Request a structured, machine-readable copy of the personal data you have provided to ngame11, where technically feasible and legally permissible.
Object to processing of your personal data carried out on the basis of our legitimate interests, including for marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the rights listed above, contact our support team via live chat (available 24/7) or email us at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.
12.1 The ngame11 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. All accounts are subject to age verification as part of our KYC process.
12.2 If we become aware that personal data has been collected from a minor, we will immediately suspend the account, delete the associated data to the extent not required for regulatory retention, and take appropriate steps to prevent further access.
12.3 If you have reason to believe that a minor may have accessed the ngame11 platform, please contact us immediately via live chat so that we can investigate and take appropriate action.
13.1 ngame11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Material changes will be communicated to registered Players via the email address on their account and/or a notification on login, with a minimum of 14 days' advance notice before changes take effect.
13.2 The current version of this Policy, with its effective date, is always available on this page. We encourage you to review this Policy periodically. Continued use of the platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.
For all privacy-related enquiries, data access requests, complaints, or to exercise any of your rights described in Section 11, please contact ngame11 through the following channels:
We serve players across all of Malaysia — from Kuala Lumpur, Petaling Jaya, and Shah Alam to Penang, Johor Bahru, and beyond — and our support team is equipped to handle privacy enquiries from players in all regions.
For concerns about responsible gambling or to request self-exclusion, please visit our dedicated Responsible Gambling page or contact live chat immediately. Responsible gambling requests are treated as a priority and processed without delay.
Our support team is available around the clock to answer data queries, process access requests, and resolve any privacy concerns promptly.
For players aged 21 and above only. Gambling can be addictive — please play responsibly and within your means.